The Creamery Lifetime Warranty
The Creamery warranty all of its pickups to be free of component and manufacturing defects for life to the original purchaser.
Should a problem arise return the pickup via registered mail to the address below and every effort will be made to repair or replace it free of charge as quickly as possible.
The warranty is only valid to the original purchaser and is non transferable. The warranty does not cover damage through misuse or improper handling, normal wear to covers, installation changes or any form of modification or repair undertaken by anyone other than The Creamery.
Responsibility for correct and safe installation of the pickup rests with the purchaser. If you are unfamiliar with wiring or have never fitted guitar pickups before please consult an experienced guitar repairer and get the pickup installed professionally.
Should a pickup cover need to be removed from a humbucker, return the pickup via registered mail to The Creamery and we will carry out the modification free of charge so that it doesn't invalidate the warranty. A standard return-of-postage charge will be levied to cover the costs of sending the pickup back to you. Please enquire first.
Four conductor wiring for humbuckers is a no cost option at time of purchase. If you decide after buying a Creamery pickup that you'd like four conductor wiring, return the pickup via registered mail and we'll change the wire for a small fee, again so that it doesn't invalidate the warranty.
To activate the warranty form and qualify for any of the free services, the warranty registration form must be completed and returned at time of purchase. The model serial number must be quoted in all correspondence and responsibility for returns rests with the purchaser.
All orders are shipped via 1st Class Recorderd Delivery (UK only) or International Signed For (worldwide service) and will require to be signed for upon receipt.
If you are unhappy with any pickup purchased directly from The Creamery or would like to change it for another model, return the pickup in it's original condition by registered mail within 14 days of purchase date and we will either change or refund the pickup. Please email to obtain a returns reference as unsolicited returns cannot be accepted. Custom ordered pickups cannot be returned for exchange or refund.
The customer is liable for all costs incurred for returned pickups. The Creamery reserves the right to charge a discretionary handling and restocking fee of 15% on any refund.
The Creamery, 11 Cheltenham Road, Chorlton, Manchester - Tel: +44(0)794 1708 528 - Email: handcrafted @at-the-creamery.co.uk